I think the best thing I did while at Springboard was implement what I call (and it still is called) a “grantee champion” program, where each nonprofit we serve has an individual from the Springboard Foundation assigned to be their champion. The champion for Springboard meets with the grantee to listen to them, advocate for them, understand what they need, etc, and then goes back to the Springboard foundation and sees if we can provide them resources to help them with their journey, whether they be monetary, educational, board development oriented, etc.
