How competitive is the IT outsourcing space right now?

I would say that the “now” is more for talent than for clients. I can hire 40 people tomorrow in India, as well as here in the US to some degree, but the markets are tight everywhere in the world, literally. Good engineers are hard to find. I think COVID has accelerated the need for software technology development. Your phone, refrigerator, car, or anything you own has a chip in it. Somebody’s got to write software for that, right? Whether it’s  IoT (Internet of Things), or putting stuff into the cloud. It’s a huge market that requires a lot of skills, by taking advantage of technology so there’s a need and it’s extremely competitive to hire good people.

Our companies invested heavily in India especially with respect to making it a great place to work. Out of 1000 midsize companies in the entire country of India, we ranked ninth amongst all industries, not just technology. We’re pretty proud of the culture we’ve built. A situation where it’s just as important for us to work on a person’s soft skills, their career development, where they can communicate better, both written and orally, management skills, and technical skills. That’s for them to advance within their career long term.