How do you manage people to make them successful?

In terms of my management style, I really like to manage people’s talents and strengths, not just their roles. My management style is high-touch and collaborative. I think you’re a successful manager when you can figure out and harness someone’s talents and strengths. I used to have the tendency to do it for the person I manage. If they couldn’t get something right, I’d do it myself. But that’s a level of impatience. That doesn’t make a good manager.

I’ve learned how to be more of a coach. Especially when someone has the raw talent. What you want to do is teach them how to fish. You don’t want to go get the fish for them. I’ve learned how to be that coach for my team. I’ve learned how to ask questions, guide them through. So that the next time, they can do it for themselves, they’ve learned and grown. I’ve helped create these really competent communications people, where they can do it without me.