Learning to listen– really listening to others. Whichever role you are in, you’ll always have a variety of stakeholders you have to work with. And the thing I’ve learned is to find a way to understand where different stakeholders are coming from and to be a neutral interlocutor so that each of these different perspectives can be heard and valued for what they bring to the table. That’s really what I’ve learned in all of my roles– the importance of diplomacy, in essence.
