You work in the airport industry, and there’s been a lot of shift in that space, with air travel becoming more troublesome for passengers. Is there anything specific that your company can do to combat some of those travel issues to alleviate those issues for travelers?

We try and keep a pulse of what’s going on with the traveler. But at the end of the day, it’s not rocket science. It’s about customer service. It’s about identifying the opportunities and needs of travelers. It’s about understanding the business you’re in and leading with the customer’s needs. 

Typically, traveling is a stressful experience. I mean you travel to the airport, and you come through security. You hope that the line’s not long. And then from that point you say, well, how much time do I have left to board my flight? We know going into it is a stressful situation, so we anticipate this we try and determine how we can de-stress the travelers and put a smile back on their faces.