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Tech, Trust, & TikTok: How Gen Z Shops for Cars

It’s become on-brand for Gen Z to rewrite the rules of engagement for many industries, and this generation is in the process of steering the automotive industry into uncharted territory. Unlike the status-symbol attachment that defined older generations, this audience views cars as tools for identity, technology, and practicality. Their spending is real, but their priorities are more complex and fluid. If automakers and brands don’t tune into what matters—connection, flexibility, and cultural resonance—they risk being left in the rearview. 

When Gen Z buys their first car, they’re investing more than any prior generation. Recent data shows Gen Z buyers spend five times more on their first vehicle than buyers did 30 years ago. What are they investing in? Not status trim or badge appeal, but technology, safety, and seamless digital integration. 63% of Gen Z state that technological features matter more to them than a vehicle’s aesthetic design, underlining a tech-first mindset, a desire to stay connected, even en route. 

Despite this tech obsession, Gen Z isn’t abandoning the idea of car ownership. In the UK, around 32% of Gen Zers do not own a car—a substantial increase from 24% of millennials and 22% of Boomers—often citing cost and environmental concerns. Yet, in the U.S., over 92% of teens either own or plan to own a vehicle, with 76% obtaining their license before age 21. Mobility is still a central aspiration—it’s only the expression of it that is changing.

The generational shift extends to purchasing habits, as well. Unsurprisingly, Gen Z expects a seamless online-to-offline path: they want to research thoroughly from home, yet still value real-world touchpoints. Data shows they spend—on average—147 days researching, visit nearly 3.8 dealerships, and still seek face-to-face interaction. 

For many in this generation, cars are an emotional refuge. Nearly a third of Gen Zers describe their vehicle as a second home, stocking it with comfort, autonomy, and a sense of control. If brands want to close the emotional gap, they have to stop selling “cars” and start selling “personal spaces”—cues, comforts, and atmospheres that resonate with individual lifestyles. Not convinced? There are scores of videos online poking fun at Gen Z women and their cars– full of snacks, Stanley cups, and the finishing the makeup in the mirror routines. 

Also consider the rise of sustainability concerns in auto purchasing: in the U.S., 58% of Gen Z respondents say they plan to switch to electric vehicles within five years. Utility is both environmental and economic. With average annual car ownership costs landing at over $10K, EVs offer predictable energy and maintenance expenses, helping eco-consciousness double as cost-efficiency.

Flexibility has emerged as another key currency to take note of. The global vehicle subscription market—which includes renting, rotating, and shared-ownership models—is expected to reach $33–35 billion by 2030, growing at roughly a 36% compound annual rate. In the U.S., almost 60% of drivers say they’d rather subscribe than commit to buying. For Gen Z, subscription isn’t just a feature—it’s a liberation from ownership.

In the market, we’re already seeing how auto brands are adapting to this shift in consumer behavior. Porsche, for instance, launched a subscription service in Atlanta that allows drivers to rotate between models monthly, reframing luxury not just as ownership but as access and lifestyle expression. Essentially, change your vibe, change your car. BMW and Audi have introduced augmented reality features, with enhanced virtual showrooms that allow buyers to configure vehicles through mobile apps before ever stepping into a dealership, mirroring Gen Z’s demand for personalized, mobile-first, tech-savvy experiences. 

Meanwhile, Tesla, while still maintaining a strong digital ecosystem, faces stiff competition from legacy brands like Honda and Toyota, which have gained favor among Gen Z not for flash or prestige, but for consistency, connectivity, and overall value. These examples point to a broader cultural truth: for this generation, the brand experience matters as much as the product itself, and loyalty is rooted in how well a brand understands and reflects their values. Nothing new for brands that have been paying attention to how Gen Z moves through the world. 

Gen Z’s preferences add up to a shifting brand opportunity—but only for those who pivot. They search TikTok for car inspiration, leaning into digital culture to influence decisions. They prioritize reliability over flash, with nearly 80% wanting AI-powered car recommendations to help them make smarter, faster choices. They are shopping for brand experience as much as they choose a vehicle’s capability. Mobility is also local—urban Gen Zers may embrace rideshare or public transit, while their suburban or rural counterparts rely on ownership. Brands that offer multi-channel pick-up and drop-off options—seamlessly powered by digital tools—emerge as cultural companions, not just dealers.

For automakers and brands, the marching orders are clear: rethink product portfolios not as static models, but as fluid ecosystems. Think subscription layers, customization modules, AI-guided configurators, mobile showrooms, and services that resemble memberships. Design interiors to match Gen Z’s emotional expectations for second-home comfort; offer refresh options mid-subscription in case they want a different vibe. Activate digitally-first with relatable TikTok ambassadors who speak to both aspiration and authenticity. Brands that listen become brands that lead.

Gen Z is evolving how cars are bought and redefining what car ownership means. Yes, they still want to own, but on their own terms and timelines. Their brand loyalty starts with being understood, first and foremost. Automakers that adapt to this emotional, cultural compass won’t just survive—they’ll occupy the future roadmap.